Visitor
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1 Message
Equipment
Hi,
I was notified yesterday that my Xfinity internet equipment arrived at my home but when I got there shortly after there was no package. The carrier did not take a photo of their delivery so I don't know if it was left in the right place or at another address by mistake. Can another package be sent to me or I pick it up from a location in person?
EG
Expert
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114.2K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.8K Messages
12 hours ago
Hello, @brysonm_ thank you for reaching out over Xfinity Forums. With being new to the platform I understand if you're not familiar with posting on the appropriate board for faster assistance. If you haven't checked them out, our guidelines are helpful to get used to forum processes:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
I'd like to help look into the equipment issue further if you're still needing assistance and glad to see our awesome forum expert @EG could move the post over to bring this to my attention. Please follow up at your convenience, I can check our tracking tool to see where the equipment deilvery was done. If you were looking to pick up a gateway at a Xfinity Store, here is a great link to find the nearest store where you can also set up an appointment to help save time on the visit: https://www.xfinity.com/local/store-offers
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