Equipment Upgrades

Comcast is requiring customers to upgrade their equipment - with emphasis on "their" equipment  - meaning Comcast's equipment - June 12 or possibly lose connectivity related to On-Demand and other issues.  Instructions from Comcast is for the customer to order the equipment, have it shipped, customer does Comcast tech's job of swapping it out - and then customer has to ship - or drop off old equipment to a Comcast store nearby.  If customer wants a tech do the job that Comcast should be doing - then Comcast wants to charge customer for "Professional Installation".  I'm sorry, but when did it become the job of the customer to do Comcast's work - a job that Comcast should be pro-actively doing and scheduling with their customers - and insuring that installation is successful - without customer spending unnecessary time on the phone with a customer service agent.  Comcast extorts almost $300 a month from us and one of the least things we should be able to expect is that Comcast actually do their own work.  But as usual, Comcast rates continue to go up, they nickle and dime for everything, they swap and replace services for substandard equipment/services - and they make reaching a live customer service agent as difficult as possible.  Some customers are simply not able to do this nor should they be expected to do.  Comcast customer service continues to go down the toilet and they are perfectly happy with letting it do so.