New Poster
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3 Messages
Equipment return Text I owned my own
This is the 4th time I have made this post. They keep disappearing when I enter and saying error.
I cancelled my Internet service on 7/3 and verified on the call that I owed nothing and had used my own modem for my service. I received a text today saying I had Xfinity equipment and needed to return or be charged. I am a bit angry. It shows on all my bills I had my own equipment for the last 18 months when I upgraded plans and I turned in my old modem to the same store in Shreveport the next day. If I still had Xfinity equipment your company would have charged me a monthly rental fee. Please get this straighted out and let me go in peace. I changed to ATT fiber in June for 2 reasons.
1. ATT fiber cost less for almost double the speed and this is the price no doubling my price after my special is done.
2. Xfinity customer service on equipment is horrible. It took far too long to take my returned equipment off my account 18 months ago and lots of calls I don't have time for. Do better
Please look at my account I closed. I used my own modem for Xfinity when I upgraded at the Shreveport store off Youree drive and returned Xfinity equipment to that same store the next day.
I feel like this is a way to try and charge me money or punish me for leaving. If I had equipment the cancellation representative wouldn't have told me I was done. She even verified I had used my own modem. You can verify this looking at my old account. If I am charged for equipment I returned over 1.5 years ago I will be furious and not let this go. Your company needs to do better because on Reddit this seems to happen to a lot of customers who switch and cancel that used their own equipment.
Thank you
Linda [Edited: "Personal Information"]
Shreveport Louisiana
XfinityJanelle
Official Employee
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1.5K Messages
10 months ago
HI @Lmc_0914 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the equipment emails. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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user_8ilozh
2 Messages
9 months ago
Yea they're trying to charge me for stuff that I purchased fully from them years ago and it's [edit: language]
(edited)
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