1 Message

Tue, Apr 19, 2022 3:44 PM

Equipment Return: Looks like something went wrong

I am in the process of trying to return my flexbox and when trying to print the shipping label from the Xfinity return page I am met with "looks like something went wrong". This happens in every browser and on multiple devices. After searching the internet and various Xfinity forums this seems to be a common problem that has been happening for years without a solution. As I don't have a local Xfinity store nearby, printing a prepaid label is one of my only options. What can I do?

Accepted Solution


Gold Problem Solver


23.8K Messages


... I don't have a local Xfinity store nearby ...

If a UPS Store is nearby, you could drop off the equipment with them. See and


Official Employee


812 Messages



Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

Not applicable


4 Messages


Same thing is happening to me.  Every time I click on the "Print Shipping Label" button, a new tab opens and all I get is a message saying 'Looks like something went wrong.'  It also says 'Please reload the page and try again.'  Which I have tried multiple times and the same failure happens every time.   I have tried logging in on different devices, on different days and using different browsers - it still fails every time. 

Official Employee


557 Messages

Hello there!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so glad to hear from you and would like to assist in any way that we can today.  No worries!  You have reached out to the right team, and we are going to get you squared away.  Please feel free to send us a private message with your name and service address so that we can get started on this for you.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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