Visitor
•
1 Message
Equipment Return: Looks like something went wrong
I am in the process of trying to return my flexbox and when trying to print the shipping label from the Xfinity return page I am met with "looks like something went wrong". This happens in every browser and on multiple devices. After searching the internet and various Xfinity forums this seems to be a common problem that has been happening for years without a solution. As I don't have a local Xfinity store nearby, printing a prepaid label is one of my only options. What can I do?
Accepted Solution
BruceW
Gold Problem Solver
•
23.8K Messages
2分前
If a UPS Store is nearby, you could drop off the equipment with them. See https://www.xfinity.com/support/articles/returning-your-equipment and https://www.theupsstore.com/tools/find-a-store.
(edited)
0
0
XfinityHeather
Official Employee
•
812 Messages
2分前
@Sawyer.hodgkins
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
0
0
josephcferguson
Not applicable
•
4 Messages
2分前
Same thing is happening to me. Every time I click on the "Print Shipping Label" button, a new tab opens and all I get is a message saying 'Looks like something went wrong.' It also says 'Please reload the page and try again.' Which I have tried multiple times and the same failure happens every time. I have tried logging in on different devices, on different days and using different browsers - it still fails every time.
1
0