Equipment not delivered but says delivered in the app

user_7avj8d I would be reaching out if I were in your shoes too. Our team is here for you. Please send us a DM with your full name and complete address. 

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For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514