Visitor
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1 Message
Equipment delivery question
I ordered the internet plan and xfi equipment a week ago. I haven’t received any information about whether the equipment was shipped nor can I find how to track the equipment. Could you please help me find where is the equipment? If it haven’t shipped yet, could you figure out when it will be shipped?
Another question is once the equipment is shipped, can I install the equipment by myself or I must schedule a install tech to help?
XfinityJustinM
Official Employee
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391 Messages
5 hours ago
Hi @user_8c9xmc, welcome to the Xfinity family! Typically, the tracking information is sent to you by email, so I am glad you reached out today. I will also mention that if the equipment was shipped out to you then your address is likely ready for immediate set up. Occasionally, we are not up-to-date on some changes that may have taken place at the address which may require you to have a technician come out to set things up. I would love to check on the status of your order though! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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