Visitor
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4 Messages
Equipment Delivered and not there
Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow.
I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me know what my options are if the equipment is missing when I get there? If possible, I’d also appreciate any guidance on replacement equipment or next steps.
Thank you for your help.


EG
Expert
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118.8K Messages
6 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.9K Messages
6 hours ago
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