Visitor

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4 Messages

Tuesday, June 30th, 2026 10:06 PM

Equipment Delivered and not there

Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow.

I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me know what my options are if the equipment is missing when I get there? If possible, I’d also appreciate any guidance on replacement equipment or next steps.

Thank you for your help.

Oldest First
Selected Oldest First

Expert

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118.8K Messages

8 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.9K Messages

7 hours ago

 

Waffles_21 I hope the rest of your move goes smoothly for you and if your equipment is not there when you arrive we are here for you. Just let us know if anything doesn't look right and we will walk you through the next steps. 

 

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