Equipment Delivered and not there

Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow.

I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me know what my options are if the equipment is missing when I get there? If possible, I’d also appreciate any guidance on replacement equipment or next steps.

Thank you for your help.

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EG

Expert

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118.8K Messages

6 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.9K Messages

6 hours ago

Waffles_21 I hope the rest of your move goes smoothly for you and if your equipment is not there when you arrive we are here for you. Just let us know if anything doesn't look right and we will walk you through the next steps.

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Waffles_21

Visitor

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4 Messages

Hi Peter,

Thanks for your reply! We arrived today and in fact the equipment was not on our door step and stolen. Please advise on how what my next steps are?

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2 hours ago

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XfinityLinda

Official Employee

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2.6K Messages

@Waffles_21 Oh, no. Sorry to hear your package isn't there. Did you check with the leasing office to see if it was turned in? If it's not there, we recommend entering a claim with the carrier first. Let us know once you have.

I am an Official Xfinity Employee.
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2 hours ago

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Waffles_21

Visitor

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4 Messages

Thanks. We moved into a townhouse and so the package was just left the doorstep in the open.
okay, I’ll make a claim with the carrier and then what is the next steps?

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41 minutes ago

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XfinityAlfonso

Official Employee

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2.7K Messages

Once we've gotten that claim information, we can process a new mail order to get the necessary equipment to you. If going into an Xfinity store is easier, that is an option as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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35 minutes ago

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Waffles_21

Visitor

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4 Messages

I just submitted a claim with FedEx.

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32 minutes ago

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Customer Service

Waffles_21

Equipment Delivered and not there

EG

XfinityPeterH

Waffles_21

XfinityLinda

Waffles_21

XfinityAlfonso

Waffles_21

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