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user_2dedfa
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Monday, September 4th, 2023

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Equipment damage due to storm. Need Xfinity reimbursement

I recently had a storm that took out my modem, router, TV and cable box.  Upon inspection, I see that the Xfinity techs failed to connect the surge protector ground wire when they recently re-cabled the house (I have pictures).  I need Xfinity to reimburse me my costs to reconstitute my system.  Thanks.

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Updated 

2 years ago

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CCKatie

Retired Employee

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744 Messages

2 years ago

Hello @user_2dedfa, it is not good to hear of the damage you experienced during a storm. Our team is here to help and can open a ticket to have this further investigated. I can see that you sent our team a direct message already, so we will continue with you there!

 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

2

user_2dedfa

4 Messages

@XfinityKatie​ Hi XfinityKatie. I apologize as I am new to this forum and am a bit confused by it all. I’m not sure why I need to be involved in any community forum to ask Xfinity to address a grievance I have. 
also, other than this reply from you, I have had no response from anyone. I am not sure if my complaint is in some active cue to be processed, or if it has fallen through the cracks. Can you advise?

2 years ago

0

XfinityLinda

Official Employee

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2K Messages

I apologize for the confusion @user_2dedfa. We just ask for you to send us a Direct Message in order to get your information in private. Please send it so we may assist there. We look forward to your DM. Thank you.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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2 years ago

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