EPON provision

An Xfinity worker told me last night the modem needs to be put into bridge mode and that I’m mistaken about the different between a router and modem. I read somewhere else on this forum someone had a similar issue and there is a way to provision the ONU box to accept a third party/customer owned router without a tech. 

You can certainly use customer owned gateways if you wish. You can find a list of approved devices here : https://www.xfinity.com/support/internet/customerowned

This is exactly what I want. Unfortunately nobody I’ve spoken to at Xfinity can help me do this or understands this is possible. 

Thank you @EG!

@user_ab6rv2 We can help with removing any current XB7 or XER on the account so that you can add your own device to use with the ONU. Please send us a direct message with your full name and service address. We can circle back here once complete. 

To send a direct message: 

1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

@XfinityEva​ My pleasure !