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user_5wlhbw
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09/09/2026 12:55 AM

EPON Fiber: Switch to Personal Router and Remove Gateway (COAM)

I am an EPON fiber customer looking to transition to the Member-Owned Router program/Customer-Owned Equipment (COAM). I want to completely remove my Xfinity Gateway and connect my retail Ethernet router directly to the ONU. 

Please have a digital care representative help me push the updated ONU boot file to disable MACsec and update my billing profile.

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13 days ago

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EG

Expert

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121.3K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3.5K Messages

13 days ago

 

 
Hi there! Thanks for taking the time to create a post. Our team would be happy to make this change for you. 
Can you please send us a direct message with your full name and service address, so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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