Visitor
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1 Message
EPON customer-owned router provisioning – XER10 / ONU
EPON customer-owned router provisioning – XER10 / ONU
I have Xfinity EPON fiber with an ONU and XER10. I want to use my Ubiquiti Cloud Gateway directly connected to the ONU under Xfinity's Member-Owned Router option.
I am not requesting bridge mode.
Please remove the XER10 as the active gateway and provision my ONU for a customer-owned Ethernet router so my Ubiquiti Cloud Gateway can receive the public IP directly from the ONU.
XfinityJeff
Official Employee
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1.3K Messages
3 hours ago
Good morning @user_js7x2m, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place to take care of switching to a personal router. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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