Visitor
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1 Message
Ensure cancellation
I returned equipment to the store and cancelled both Internet and cable, I received a receipt for the equipment but nothing to show services were cancelled . I just want to be sure everything was cancelled and am not longer billed .
XfinityDemitrius
Official Employee
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2.4K Messages
5 hours ago
Hey @user_4u304b, Thank you for visiting our official Xfinity Forums Community support page. Typically, notification and final bill will be provided within 5-7 business days after cancellation. This allows the system to process everything, generate the new bill, and more.
We would be more than happy to review the account, but odds are everything is done and just takes time to process the finalization. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code).
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