Visitor
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2 Messages
English speakers
First I tried to upgrade a by the gig line to unlimited. The employee knew nothing about the sales, deals, or plans available. I tried to educate him with what I read on Xfinity mobile site. He looked confused and said for real? I walked out.
tried to talk to an agent over the phone, automated system runaround for 15 minutes. Hung up. I’m done.
called xfinity support to cancel my service. The agent that answered barely spoke English. I explained that I am hard of hearing and have a very difficult time with accents. Over the course of 30 minutes, I was transferred to 7 different agents that I couldn’t understand.
How [Edited: "Language"] am I supposed to get help here?
XfinityRichard
Official Employee
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1.8K Messages
1 day ago
Hi there, @user_d71552 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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31.4K Messages
1 day ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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