Visitor
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1 Message
endless loop with no support - unlinking peacock from xfinity
trying to unlink my peacock account from xfinity. xfinity says to use "manage plan" - but because I no longer have tv service the link for manage plan give me an error page suggest I "contact support" -- when I contact support the only options for manage plan or manage peacock send me back to same link. no opportunity for me to chat with anyone who can fix this. only endless support loop that is broken. this is quite possibly the worst customer service I have ever experienced in my life, which is why I will be terminating my internet service with xfinity as soon as I get this issue resolved.
XfinityJanelle
Official Employee
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1.7K Messages
1 year ago
Hi @user_6ce667 Thank you for reaching out on the Xfinity Community Forums. At this time there is not a way to unlink the Peacock subscription. May I ask what are you trying to do, such as cancel the subscription, cancel your services etc etc? I would like to assist you but would need a little more information. We appreciate you reaching out to us today over the community forums.
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