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user_g2a96p
1st Topic

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09/24/2026 2:31 AM

Enable ONT for personal router

I recently upgraded my service from 1 Gbps to 2 Gbps and was sent a xer10 router. Previously I had my old xfinity router in bridge mode and am using my own devices for network management.

I would like my ONT enabled for coam, but have been struggling to get support to help me get this set up. Is there someone able to assist?

Thanks

https://www.reddit.com/r/Comcast_Xfinity/comments/1v84tca/epon_can_use_their_own_routers_now/

Question

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Updated 

2 days ago

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EG

Expert

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121.5K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3.6K Messages

2 days ago

 

user_g2a96p Hi there! Our team is happy to help you get switched to your personal router. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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