U

Visitor

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1 Message

Monday, July 14th, 2025 1:11 AM

Email

I need to sent an email for an urgent complaint. The technician that was sent to my house probably cut the internet cable that he partially installed after I wrote a bad review. 

Official Employee

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146 Messages

1 day ago

Hi @user_9n7jhn , this is not the experience that we want for our customers. We can definitely address your complaint, but we also want to make sure you get up and running. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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