EMAIL XFINITY WILL NOT TEXT ME A CODE

Trying to sign in to my email. I enter user name and password.

Then xfinity says they are going to text me a code, but they never do.

How in the @#%(*&%*&^$#@ am I supposed to access my email?

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XfinityJeff

Official Employee

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283 Messages

7 hours ago

Good morning @wpeters7321, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. As someone that uses email for both work and personal use, I can understand the frustration of not being able to access my email, but you have come to the right place for help. When it shows that you are going to receive a text message for verification, is the last 4 digits of the number that it shows matching your personal number?

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wpeters7321

Regular Visitor

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6 Messages

Thanks for your speedy response. Apparently you're a night owl. Yes, phone number and all info are correct, but I found a work-around. I cleared all the cookies and browsing history out of the computer's cache, restarted the computer, and now xfinity accepts my user name and password without its finding the need for a superfluous code. Thank you for your interest.

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6 hours ago

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XfinityJeff

Official Employee

•

283 Messages

That is great to hear @wpeters7321. Was there any other questions or concerns we can address today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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Customer Service

wpeters7321

EMAIL XFINITY WILL NOT TEXT ME A CODE

XfinityJeff

wpeters7321

XfinityJeff

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