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J-D-N
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Regular Visitor

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10 Messages

Monday, February 19th, 2024 7:16 PM

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Email Use After Changing Full Ownership of an Xfinity Account

Hi.  My wife and I both have usernames as part of our account which has her as the account owner.  If my wife fills out the online form, found at the following link, to transfer account ownership to me, will she still have access to her current username's email account?

https://www.xfinity.com/support/account-management/bereavement

The fact that this is labelled "bereavement" is throwing us off a bit since she is not dead, but we just want to swap who is the account owner.

Question

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Updated 

1 year ago

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Official Solution

CC_Tony

Retired Employee

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1.4K Messages

1 year ago

Hello, J-D-N! Thank you for creating a post! The primary user can manage the other users under "Users" (https://www.xfinity.com/support/articles/primary-and-secondary-accounts). The account transfer process generally leaves this up to you to complete.

We also have an email for life program. As long as you log into the email before disconnecting services and continue to log in periodically afterward, you can use your Comcast email forever  (https://www.xfinity.com/support/articles/using-email-only).

 

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J-D-N

Regular Visitor

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10 Messages

Thanks for the quick response, XfinityTony.  We are familiar with the primary vs secondary details.  In fact, my wife already granted me the primary powers.  But that is not the situation I'm asking about which is account ownership transfer, not primary rights transfer.  The second part of your reply, though, I believe did answer my question.  Even if we transfer account ownership to me, her username's email account will continue to work as long as she periodically uses it.

1 year ago

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CC_Tony

Retired Employee

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1.4K Messages

 

J-D-N, if she is on the account still as a manager, viewer, or member, then that would fall under the first section. You can verify this by going to Users and seeing what Xfinity IDs are associated with the account. The second part only applies if you manually remove her Xfinity ID from the account.

 

1 year ago

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