1 Message
Email to File Complaint
I’ve been trying to transfer my account to another account holder since July as I’m moving next week - and she would like to just take over the account with the same equipment. I submitted the request with the signed affidavit with my license and her passport. I have also called and gotten the run around as no one can advise anything beyond pending. The new tenants want confirmation ASAP that they can just take over the existing account when I move otherwise they want to go to Verizon Fios and need to contact them soon as they want to be able to work from home with Internet access 9/1 without issues. I don’t understand why the ticket is still pending- now the tenant believes she is being racially discriminated against as her passport is Russian. Please advise as I either need to close the account and return the equipment or forward them confirmation to proceed to use the equipment and receive invoices directly.
XfinityJamesC
Official Employee
•
1.7K Messages
3 months ago
Greetings, @user_bts613! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this account ownership transfer, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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kalpesh_c
10 Messages
23 days ago
On 16th of Sept 2024, I have made trade in purchase of Iphone 16 pro max from xfinity website (https://www.xfinity.com/mobile/shop/phone/iphone-16-pro-max?colorName=Desert%20Titanium) and as per online offer xfinity offered $470 for my old phone iPhone 14 pro max.
I have selected that offer and processed to start return my iphone 14 pro max. xFinity received my old phone on September 28 2024 (USPS : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9218790250485704461501) and after couple of weeks when I asked about the refund of $470 they denied and told me that it was a promotion offer. After many followups I received the email mentioned that you received the credit of $470 in my xfinity account on October 14 2024.
After 2-3 days when I check my xfinity account that time credit was not there, then I called to xfinity customer care about the issue and they said by mistake it was applied to your account and now the credit has been reversed from my account. Then I requested them to return my iphone 14 pro max, but they said that its not possible, also xfinity is not ready to provide the refund of my phone
I have attached the email screenshot for the credit a
Kindly help me to get my refund of my phone back from xfinity.
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