Visitor
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1 Message
Email Stating "We Received Your Cancellation Request" But I Did NOT Cancel
Good morning,
I just received an email from Xfinity stating they received my request to cancel my Xfinity Internet services and that they are processing the request. I have never requested to cancel, and the contract I signed with Xfinity was for 1 full year. I work from home and need to use my Internet daily. Can someone please help as soon as possible?
MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
I will move your post to the Customer Service forum for help. The E-mail was likely fake and phishing for personal info.
The forum can check your account. Thy will handle private information over the PM system here.
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CCHeather
Problem Solver
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1.1K Messages
4 years ago
@liznielsen3
Thank you for reaching out to the Digital Care Team. Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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