Contributor
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417 Messages
Email Says I need a New Gateway
Greetings,
I received an email saying a problem was detected with our internet gateway. There is a button to click to order a new one. I clicked it.
I was directed to a new page for ordering the gateway. I clicked the button to order the new gateway which will be delivered to my address.
I then got a message, see the image below. What the [Edited: "Language"] are the thumbs-up and thumbs-down for?
The email said there will be no extra charge for the gateway. Does this count just for now or will I be charged down the road?
XfinityDemitrius
Official Employee
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1.8K Messages
2 months ago
Hey @Biff-Tannon, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Assistant and modem shipment. I would be more than happy to offer my assistance looking into this further for you.
The reactions, thumbs up/down, are to help let our teams know if the response was good or bad for the interaction.
The modem shipment should be of no charge, which is typically $15.00 for shipping/handling. I would like to look at the account and ensure that everything is looking good.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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