Email re 10g service outage with no specific's

Please see my post, I spent about an hour on the phone already to be told the outage would be in middle of night. Was told I’d get text updates day before and day of. No communication whatsoever from xfinity and has been down all day today. Came back up for a few hours now down again. Zero communication even though that was promised. How can this company even stay in business?

@user_823a85 We know how important it is to be up-to-date on interruptions in your area and be well-informed! When we are completing construction in your area for our 10G network, you should be notified by email or text message seven days before network construction begins, one day before network construction begins and on the day of network construction. Once the work is complete, you will also receive a follow-up text message when the work is complete. While the work is being completed, it is expected to have an intermittent connection until all work is fully completed. We always aim to have work done at night to minimize the impact, but that is not always possible, so sometimes the upgrades go into the day. Have you checked the Xfinity app or the status page at the link above for an update on the ETA?

@XfinityKatie​ Thank you for your prompt reply. I only received the email 7 days ahead, no other communications. I did check the status page and it was generic message that there was an equipment upgrade and should be completed within the day. Luckily it came up shortly after I posted my message. It’s the not knowing that is hard especially when up and seemed complete and then back down again. Neighbors complained on Nextdoor today about same thing. I hope xfinity can improve their communications soon!

@user_823a85 I will forward this feedback. Is everything still working well at your home this morning?

Yes, so far. I’ll update this trail if it changes.