user_n3o7j1's profile

Visitor

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4 Messages

Tuesday, December 17th, 2024 12:43 PM

email problems

i am unable to check my email. i click on the link and it just keeps taking me in a loop

1 Message

5 days ago

page says to go to "account" and check it from there but I see this up in the search bar when it does load       https://connect.xfinity.com/appsuite/#xfFailureCount=1

4 Messages

5 days ago

Looking for email?

You can now check your Comcast email by selecting your account icon in the navigation menu or click this Link

4 Messages

Link takes me right back to this message.

2 Messages

GROUNDHOG DAY……. Now I feel Bill Murray’s pain 

1 Message

5 days ago

Mine is doing the same thing but apparently they’re working on it. 

2 Messages

5 days ago

Cyberdynes Ai is taking over ! lol Same issue as the others but when I go into account it says I’m in Washington State… I am in New Jersey LOL I don’t mind sharing the pic since it’s obviously not the correct info … I really need to access my email tho .. I’ve cleared cache and cookies , did the password .. tried other devices .. so I’ll just come here and join the [Edited: "Language"] party 😏

I’ve used this email for years and it’s never done this so I’m far from [Edited: "Language"] I’d just like updates .. Thanks and have a great day everyone 

[Image Removed: "Personal Information"]

(edited)

1 Message

4 days ago

I can’t get into my emails

Official Employee

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1.1K Messages

Hi there, @user_9e0eqs! We are having some trouble with email today and our teams are working to get it resolved. Thanks for bearing with us! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 days ago

I cannot access my email on december 17, 2094.  I do not want to use or be offered he HUB. It is not working and has interfered with my access to my email which crucial for telemedicine on which I rely.  Please help me

1 Message

4 days ago

.I keep getting this message, and when I click on the link it takes me right back to the same page.."Looking for email? You can now check your Comcast email by selecting your account icon in the navigation menu or click this Link"..This so frustrating especially when I need to be confirming doctor appointments and expecting medical results!

Visitor

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1 Message

4 days ago

i am unable to check my email. i click on the link and it just keeps taking me in a loop

Official Employee

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1.7K Messages

 

user_11b5a3 Our team is aware of the email issue and they are working as quickly as they can to resolve it. We suggest using a third-party mail client in the meantime. We hope to have the email issue resolved very soon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 days ago

As with others, can't sign into email--Loop, loop, loop Please fix asap.

3 Messages

4 days ago

I'm experiencing the same frustrating problems.  First, I was bombarded with spam emails, now I can't even access my much needed email today.  Can someone advise when and if this will be fixed?  

Official Employee

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1.4K Messages

 

user_hpb7yw Good morning! Thank you for reaching out to our Community Forums Team for assistance getting your email up and running properly. We are aware there have been some issues accessing emails this morning. We are working as quickly as possible to get the issue resolved. Some customers have been able to clear cache and cookies, and get in. Have to tried doing this step? If not, can you please try that step and let us know if that worked. Thank you for your patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

4 days ago

Same here, no email. 

Visitor

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1 Message

4 days ago

I am having the same problem. 

2 Messages

4 days ago

Any update on this issue with email?

New Poster

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7 Messages

1 day ago

I'm having this same issue today, it just started. When will it be resolved? I see it's been going on for 3 days. 

1 Message

1 day ago

I am having the same issue and am stuck on a loop, but keep getting redirected back to this page: https://www.xfinity.com/support/articles/account-email-information 

Visitor

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3 Messages

@user_yrs6bf​ Yeah, sorry, that's what I meant.  The link was redirecting back to the same page it came from.

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