Visitor
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3 Messages
Email password reset without an account
Over a decade ago, my parents had an account with Comcast that had several emails tied to it. About a week ago, there was a security breach on my father's main email address. He was able to access his email in the morning, but, in the afternoon, when he tried to get on, it asked him to change his password, as the email had been compromised. He attempted to reset his password with the help of customer support but was not able to. Customer support looked for the account using the address, account owner name, phone number, etc. and nothing came up in the system. Neither of my parents accessed the account after we moved to a different state. Eventually, the auto-deactivation of the account occurred, but with the email addresses still usable and being used to this day.
In order to reset the email password, we need access to the account. But the account doesn't exist anymore. How can we change his password without an account?
XfinityRay
Official Employee
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2.7K Messages
3 years ago
Hello, @user_title. Aside from the email problem I hope you are having a nice weekend! This is the link to find your Xfinity ID. It should just be the first part of the email address before the at symbol. This is the link to Reset Your Password. When you guys are going through that process are you seeing any type of error such as it doesn't recognize his Xfinity ID? Has he been accessing his email address on our Xfinity Connect website (even periodically) or through a 3rd party email such as Outlook?
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