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drlevin76
1st Topic

Regular Visitor

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2 Messages

Monday, November 28th, 2022 8:30 PM

Closed

email not working on iPhone

My email account no longer works on my iPhone. Suddenly and without warning, I receive an error message that states "The mail server impa.comcast.net is not responding. Verify that you have entered the correct account info in Mail settings".

I've attempted to delete and reinstate both the account and the Mail app on my phone, with no luck. Please advise ASAP.

Question

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Updated 

2 years ago

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XfinityJorge

Official Employee

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2.1K Messages

2 years ago

Hello there @drlevin76 thanks for using our Forums to get in contact with our team. We are sorry to hear about your email issues, and we are here to work toward a solution. Are you having any issues accessing your email through the browser? -Jorge

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user_fe0019

Visitor

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1 Message

2 years ago

I am having the same issue.  Yes, my email is fine accessing through the browser.  

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XfinityThomasA

Official Employee

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2.3K Messages

@user_fe0091- Oh no! Is this issue isolated to your iPhone? If you had not already had you tried going into Settings, Passwords and Accounts, and then select Comcast? Select your account under IMAP. Where it says Incoming mail server, enter your current email info. 

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2 years ago

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JeanF

New Poster

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2 Messages

2 years ago

I have the same problem.  I cannot get Comcast email on my iPhone or iPad.  I can go to the internet on either device and get my email. I have deleted and reinstalled comcast on my iPad.  It just says "The mail server "imap.comcast.net" is not responding.  Verify that you have entered the correct account info in mail settings.  Well...I verified it.  Gmail works fine.  What's up with Comcast??  Have you found any solution?  I have reviewed the settings on the iPad and iPhone and they are in accordance with what all the solutions to fix the problem say they need to be.  Still no luck.  I have disabled the VPN (Norton) and that didn't help either.  Now what??

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CCTimothyA

Problem Solver

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785 Messages

@JeanF Thank you for reaching out and bringing this to our attention. I can understand how this can be truly frustrating. Have you logged into your account at xfinity.com and made sure that the setting for 3-party access is selected under the security? 

 

I no longer work for Comcast.

2 years ago

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user_b6b490

Visitor

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1 Message

2 years ago

I am having a slightly different issue. My email is working but the hyperlinks are not. I got a message the other day that the server was down. Ever since then, none of the hyperlinks will work. I am using Chrome, and I go to the xfinity website on Chrome to get my email on my iPhone. I tried switching to Safari but that doesn’t work either. 

I have checked absolutely everything I can think of. If I log on through my computer, they work. I have updated Chrome on my computer and on my phone. I’ve rebooted everything. I can’t figure anything out. Any suggestions???

Nancy

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