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user_s5perj
1st Topic

3 Messages

Friday, April 5th, 2024 10:47 PM

Closed

Email not receiving

Deleted messages per Comcast request and now not receiving emails. Please text back at [Edited: Personal Information]

Question

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Updated 

1 year ago

 • Edited

72

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XfinityNicolas

Official Employee

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1.1K Messages

1 year ago

Hey @user_s5perj, thanks for reaching out to Xfinity Support on our forums. Are you able to still send them alright and are you getting any error messages? Also, have you checked to see if forwarding got turned on? Our website here shows how to double-check.

 

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user_s5perj

3 Messages

I am not able to send or receive. I can’t seem to locate the forwarding button. I haven’t changed any settings. The email I got said I wouldn’t be able to receive any emails if I didn’t delete more. Was it shut off from your end?

1 year ago

0

XfinityMichaelC

Administrator

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4.2K Messages

It's possible. Are you having issues when you log into the Webmail or from a third party client like Outlook or Apple Mail? Also, if you do not log into the webmail once every 90 days it could cause the email to be deleted if you no longer have service with us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_s5perj

3 Messages

I log in every day. No apple or outlook

1 year ago

0

XfinityMichaelC

Administrator

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4.2K Messages

Gotcha! Thanks for letting us know how you utilize the email. This certainly is an interesting case. Have you tried to clear your cache to see if that fixes the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

catc99

New Poster

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4 Messages

1 year ago

Main address not receiving but will send . I am no longer a customer but it has been working , i sign in every day.

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