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user_b93xdh
1st Topic

8 Messages

Wednesday, July 10th, 2024 12:11 PM

Closed

Email not available

I cannot send or receive emails from one of my comcast.net accounts that i have primarily used for 20yrs or more.  Getting a message it is not available but my other comcast.net works ok.

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Updated 

6 months ago

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XfinityFrank

Official Employee

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1.1K Messages

6 months ago

Hello, @user_b93xdh! Thanks for reaching out to us here on the Community Forum! Is this error occurring on a third party mail client? If so, are you able to log in to our web based email here : https://connect.xfinity.com/ ?

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user_b93xdh

8 Messages

It is happening on both web based Xfinity and third party, but only for one of my comcast.net emails.  Other one is ok

6 months ago

0

XfinityFrank

Official Employee

 • 

1.1K Messages

@user_b93xdh, thanks for that information! I would recommend you try and update your password to see if that helps get you into your email. You can do that here : http://www.xfinity.com/password let me know if that works for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_b93xdh

8 Messages

I have tried to update my password and still get an error.  It says validation of server imap.comcast.net failed due to invalid credentials.  I am traveling and not on home WiFi.  Does this matter?

6 months ago

0

user_b93xdh

8 Messages

I also see a message “entered credential or authentication does not work or are no longer accepted by provider.  Please change them.  This is in my account on xfinity web.  Again, only on 1 email account.   

6 months ago

0

XfinityFrank

Official Employee

 • 

1.1K Messages

@user_b93xdh, when trying to update the password what is the exact error that you receive? 

As far as traveling, primary users can reset their passwords at xfinity.com/password if they have one of the following associated with their Xfinity ID or they’re on their home network and don’t have any verification method set up.

 

-Verified mobile phone number.
-Verified personal (non-Comcast) email address.
-Known secret question and answer.

 

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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