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user_c92c97
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5 Messages

Friday, March 18th, 2022 12:46 AM

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Email Inbox will not load.

I receive the following error message when logging into my email account.

Error

An error occurred inside the server which prevented it from fulfilling the request.
How do I receive help?

Question

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Updated 

3 years ago

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XfinityJeniece

Official Employee

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3K Messages

3 years ago

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with troubleshooting your email account. I know how important it is to have access to your account. We are here to help! 

 

What device are you using in order to log into your Xfinity email?

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user_c92c97

Visitor

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5 Messages

3 years ago

My desktop computers, both at home and at work.

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user_c92c97

Visitor

 • 

5 Messages

3 years ago

I receive the following message when my email loads.

Error

An error occurred inside the server which prevented it from fulfilling the request.

1

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XfinityJeniece

Official Employee

 • 

3K Messages

I can definitely see how not being able to check your inbox would be frustrating. Have you tried clearing the Cache and Cookies on your web browser to see if that helps with the error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

3 years ago

Thank you so much for those details! I definitely want to get some additional information regarding your email to help get this resolved for you! What browser are you using in order to access your email? 

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user_c92c97

Visitor

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5 Messages

3 years ago

Firefox.

I can access my Sent folder but not my Inbox.

1

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XfinityJeniece

Official Employee

 • 

3K Messages

I truly appreciate that information as it is super helpful! I would like to go ahead and take a look at your account on our end. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c92c97

Visitor

 • 

5 Messages

3 years ago

Cleared Cache & Cookies.  Same result.

Used different browsers.  Same result.

Used different computer.  Same result.

Other emails addresses on Comcast account work fine.

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