Email from Xfinity regarding free Xumo TV

Hello @user_6fm8aj, thank you for taking the time to reach out on social media.  I understand your concern with the TV shipment, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_6fm8aj​ I got one today too! Have no idea where it came from! 

Thanks for reaching out, user_ifeb1s. We would be happy to take a look at the details of your TV shipment. I definitely want to help you with getting to the bottom of this. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I called Xfinity -- this is real. They sent out 100 of them through something called the Incentive Program. The forum staff seemingly don't know about it, but the phone staff were able to find it after a bit.

Hello user_u9x0ey, were you expecting a shipment from us? Could you please share a bit more background information so that we can help get you the support you need? 

@XfinityMarcos​ you are telling people incorrect information. Per phone staff, this is the Incentive Program. We refused ours by accident because of recommendations on this forum, and I'm trying to contact them to get it resent.

Thank you for following up on this, @user_u8g5az. I couldn't find any internal communications regarding a Xumo TV incentive program, but if you were sent one, there should be a record of it in your account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Could it be from the Xfinity Rewards Program? Looks like they are giving away Xumo TVs.