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user_b2f8d0
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Tuesday, December 17th, 2024 3:16 PM

Email [Edited]

I have been using this email daily for many years and each time I try to log in today it says it's loading my email as usual, but then goes to an xfinity page which has a question (among a lot of other things on the page)

that asks "Are you looking for you comcast email? click the link here.

When I click the link its says it's loading my email (again as usual), but then goes back to the same xfinity page 

Question

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Updated 

6 months ago

 • Edited

166

8

user_nhh1n7

1 Message

6 months ago

Same here, any updates ??????

1

0

XfinityKei

Official Employee

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1.6K Messages

@user_nhh1n7 Can you tell us more about the issues you're seeing on your end? How are you accessing your emails; Are you using the Xfinity app and clicking email for there? Are you using the web or any other 3rd party email clients such as outlook, iMail etc?

Does this happen on one device or multiple ones?

Have you tried using incognito mode to access your emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

user_u0c72d

2 Messages

6 months ago

Yes same here past 4 hours

1

0

XfinityBradM

Official Employee

 • 

915 Messages

@user_u0c72d Our engineers are aware of the login loop issue and are engaged in finding a resolution as quickly as possible. Please try again in a few hours after the fix teams have had a chance to work toward on a solution.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_u0c72d

2 Messages

6 months ago

Yes same here past 4 hours can't access

0

0

user_c5of8a

3 Messages

6 months ago

I'm having the same experience. 

https://connect.xfinity.com/appsuite/#xfFailureCount=1

1

EG

Expert

 • 

111K Messages

6 months ago

The concerns are not "accessibility / disability" help related.................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

6 months ago

 

user_b2f8d0, Hi there! Thanks for reaching out. I can understand the importance of accessing those emails as I depend on them for important communication. I am so sorry to learn about this experience. You've knocked on the right door in virtual land. We are a team of experts who are committed to providing support for email concerns such as this over social media. We can help. We currently have our engineers working to resolve a technical issue with our email service. We are uncertain of the estimated end time but we are working to resolve the technical issue resolved as quickly as possible. We are monitoring this concern on our end and will reach out once we have an update. We offer our sincerest apologies for the inconvenience. Thank you so much for your patience. In the meantime, do yo have any additional questions or concerns for us at this time?

 

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XfinityJosephA

Official Employee

 • 

1.8K Messages

6 months ago

user_b2f8d0 many of our customers have communicated the issue is resolved for them. Hopefully you are no longer experiencing the issue. 

0

0

batran99

2 Messages

6 months ago

The issue still persists on my end.

1

XfinityJeniece

Official Employee

 • 

3.2K Messages

Hey there, batran99, thanks for reaching out through Xfinity Forums regarding this ongoing issue. I know how important it is to have access to your email. Have you tried any troubleshooting steps as we are showing a lot of customers are reporting this issue resolved?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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