Visitor
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2 Messages
Email address for Xfinity Rewards Customer Service
I had an Xfinity person contact me get this to sell me more services. I politely thank him and ask him about my $300 gift card for my iPhone 13 Pro Max on 10/21/21... he confirms it's past due and tells me I need to contact Xfinity rewards. I call, am on hold so long I accept a call back, gets a call back that literally just hangs up on me. I call back again and wait on hold for over 30 minutes for the system to force me to leave a number for a callback... to be hung up on again.
My first frustration is the person on the call, who confirmed, I in fact qualified couldn't send an email or request so I'm not trying to hunt down my gift card. I have mobile phones (5 lines), cable and security and this is how I'm treated. I'm considering taking my business elsewhere because customer service is becoming disgusting.
XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_261848 Thank you for creating a post on our Xfinity Community Forums. I'm terribly sorry to hear about your experience over the phone and that it's been such a long time for your gift card.
Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform, but my best recommendation is to speak directly with our dedicated Xfinity Mobile team. They can be contacted through chat using this link https://comca.st/3iKhnUs or over the phone at 1 (888) 936-4968.
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Note that Xfinity Rewards program is not the same as the former gift card Xfinity Reward Center, which is now called Xfinity Incentives and is located at https://xfinityincentivetracker.com/.
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Fh22
New Poster
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6 Messages
3 years ago
I'm getting same run around answers. XFINITY mobile rewards a XFINITY REWSRDS are not he same thing. XFINITY REWARDS REPS. SAY CONTACT XFINITY MOBILE and vice versa.
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