1 Message
Email address for Xfinity Customer Service?
What email address can I use to make contact with Xfinity Customer Service?
I would like to provide written feedback about the customer experience I had with the Customer Loyalty team when I tried to get a new contract discount on my monthly bill.
XfinityJohnG
Official Employee
•
1.2K Messages
3 months ago
Thank you for reaching out to us here @user_298b88. There is not an email address to our customer service team available. You can check out the https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update site if you need to give any feedback on your experience. We can also assist you from here, we would just need to have you send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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