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user_298b88
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Sunday, July 7th, 2024 11:04 PM

Email address for Xfinity Customer Service?

What email address can I use to make contact with Xfinity Customer Service?

I would like to provide written feedback about the customer experience I had with the Customer Loyalty team when I tried to get a new contract discount on my monthly bill.

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3 days ago

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XfinityJohnG

Official Employee

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1.3K Messages

6 months ago

Thank you for reaching out to us here @user_298b88. There is not an email address to our customer service team available. You can check out the https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update site if you need to give any feedback on your experience. We can also assist you from here, we would just need to have you send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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Al9

New Poster

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5 Messages

I tried to send a message through that "Direct message" thing but it doesn't provide me with any xfinity/comcast email address to send anything to! Nothing appears but me, when I type "Xfinity Support": no email address appears. lol Sending a Comcast message to myself doesn't help/support anything (obviously).

And of course the Chat and AI "Ask Me" is pretty much always a fail in helping anything.

(edited)

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4 days ago

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XfinityThomasA

Official Employee

 • 

1.9K Messages

 

While we have no email address to provide, Al9, we are experts in all things Xfinity and can help out here. Our chat format acts just like email where the recepient may repspond right away, or it may take some time. Plus all the info is saved on avialble on both ends. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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Al9

New Poster

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5 Messages

@XfinityThomasA​ 

No drop down list appears. I type the entire "Xfinity Support" and click send and "Mail has no recipient" is all that appears. And there are no contacts in my direct message "Contacts".

(edited)

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4 days ago

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XfinityThomasA

Official Employee

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1.9K Messages

 

Oh no! Al9 - Are you signed when attempting to message us? Have you tried clearing cache and cookies on your device or attempted from another device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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Al9

New Poster

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5 Messages

@XfinityThomasA​  Yes. I sign in to my account then click on that envelope at top right to open the messaging, I can write a message but I don't get any comcast/xfinity address to send it to. Yes I've cleared the cache and my browser auto clears the cookies when it closes (which it did while I was writing the email). I don't have another device to log-in to do the messaging.

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3 days ago

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user_w7i7ag

1 Message

2 months ago

How does an internet company who host email service not have its own email if it’s not safe enough for your company how is it safe for the customer

1

XfinityOrlandoM

Official Employee

 • 

1.5K Messages

@user_w7i7ag

 

Thank you for reaching out to our Xfinity forum platform, , it’s great we can connect this way! This link  https://www.xfinity.com/support/contact-us has great information how to contact a Xfinity agent. We can also help with any and all your concerns via this platform. Can you give me a little detail on how we may assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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