1 Message
Email address for Xfinity Customer Service?
What email address can I use to make contact with Xfinity Customer Service?
I would like to provide written feedback about the customer experience I had with the Customer Loyalty team when I tried to get a new contract discount on my monthly bill.
XfinityJohnG
Official Employee
•
1.2K Messages
4 months ago
Thank you for reaching out to us here @user_298b88. There is not an email address to our customer service team available. You can check out the https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update site if you need to give any feedback on your experience. We can also assist you from here, we would just need to have you send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_w7i7ag
1 Message
1 month ago
How does an internet company who host email service not have its own email if it’s not safe enough for your company how is it safe for the customer
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