Visitor
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1 Message
Email address for customer service?
I would like to write a message including quotes from chats I have had with agents. I was straight up lied to about a promotion and I have spent hours trying to get out of it. Who can I report this to?
XfinityFrank
Official Employee
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1.5K Messages
16 hours ago
Hi there, @user_kj4w! Thanks for reaching out to us here on the Community Forum. Sorry to hear you are having issues with your promotional offer and working with chat agents. We can work with you on finding a solution. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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