Hey @user_j5bism , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email access. I would be more than happy to offer my assistance looking into this further for you. Are you seeing an error when trying to access your email? Are you using a third party mail client or the Xfinity Connect email page?
user_oh5qpr I can definitely understand the frustration. Just to clarify, you are able to log in with your Xfinity ID on your iPhone but not on the other device? Can you confirm what type of device is getting the error, as well as the web browser you are using? Have you tried any other web browsers?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
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1.5K Messages
19 hours ago
Hey @user_j5bism , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email access. I would be more than happy to offer my assistance looking into this further for you. Are you seeing an error when trying to access your email? Are you using a third party mail client or the Xfinity Connect email page?
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user_oh5qpr
Visitor
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1 Message
14 hours ago
On the https://login.xfinity.com/login page, I get the error message "The Xfinity ID you entered was incorrect. Please try again."
When I use the Find Your Xfinity ID page, I receive a verification code on my mobile phone, but then get a No Xfinity ID message.
The email continues to work fine on my iPhone.
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