Email Access on my cell phone for my comcast.net email acct

Hi,

I access my email acct on my cell using the cell phone app that was pre-loaded on it...as of a week ago I keep getting "Theres an issue receiving email in this acct" messages and when I go to recover it says that it is temporarily blocked...I have been using this app for years and now it always does it when I leave the house...it will not allow me to reconnect until I get back home...today it started doing it at my house...I do not have a paid xfinity acct anymore as I moved from CT where I had an acct to SW VA and Xfinity is not available...

When I access email via the web at home I have no issues, only on my cell phone...any ideas as I cannot get a hold of a live person at xfinity to help..thanks Steve

Responses

Oldest First

Selected Oldest First

XfinityPeterH

Official Employee

•

2.5K Messages

1 hour ago

user_p8e0n4 Sounds like this is related to IMAP/SMTP settings.

Make sure your email app is using the correct IMAP/SMTP settings for Xfinity:
- Incoming (IMAP): imap.comcast.net (Port 993, SSL)
- Outgoing (SMTP): smtp.comcast.net (Port 587, TLS)
If you’re using an older app, it may not support modern security protocols. Consider updating the app or switching to a newer one like Outlook or Yahoo.

4

0

U

user_p8e0n4

Visitor

•

3 Messages

Ok, I'm not technically smart on android phones...the app uses edison mail,,,,how would I check the IMAP/SMTP address? Thx

Like

Reply

45 minutes ago

0

XfinityPeterH

Official Employee

•

2.5K Messages

user_p8e0n4 Honestly we are not trained on 3rd party apps, but I did google your app and found the following steps:

How to Check IMAP/SMTP Settings in Edison Mail

Open Edison Mail on the device.
Tap the Menu (☰) or Profile icon (usually top-left).
Go to Settings.
Select the Email Account you want to check.
Scroll down to Advanced Settings or Server Settings.
- Here you’ll see:
  - IMAP Server (Incoming)
  - SMTP Server (Outgoing)
  - Ports and security options (SSL/TLS)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

39 minutes ago

0

U

user_p8e0n4

Visitor

•

3 Messages

ok, I re-entered the IMAP and SMTP...it logged in w no problem..I will be heading out in a little while so I'll see if its fixed or doing the same thing..Thanks so much

Like

Reply

29 minutes ago

0

XfinityPeterH

Official Employee

•

2.5K Messages

user_p8e0n4 Oh that is fantastic news! Glad we got that taken care of and best luck while heading out! :-)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

27 minutes ago

0

Customer Service

user_p8e0n4

Email Access on my cell phone for my comcast.net email acct

XfinityPeterH

user_p8e0n4

XfinityPeterH

How to Check IMAP/SMTP Settings in Edison Mail

user_p8e0n4

XfinityPeterH

New to the Community?