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user_uig54e
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Monday, August 26th, 2024 4:48 PM

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Email access denied & server not authorized?

I have had comcast.net & now Xfinity email for over 20 years and this morning I am receiving my email access is denied as it is not authorized with my server. Could you please reset my email account. Thanxs, for your support! JV.

Question

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Updated 

4 months ago

7.4K

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user_pz914k

Visitor

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6 Messages

7 months ago

So we've been having this issue for several days..   We are now being bumped to level 3 support but it appears the representatives have no clue that this has been an issue for others.

I've done all the resetting and trying from different browsers, different email clients, phones etc and we are denied access only on one of our 3 xfinity email accounts.

Pretty sure they turned the problem email account inactive and that is when it began.

If anyone found a solution please post it here as I'm losing my patience with Xfinity support staff who do not seem to know how to repair the issue. TIA

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JimNBeck

Visitor

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4 Messages

My Thunderbird was down with this issue starting in September. I quickly found many online with the same issue.
Last month I updated Outgoing Server / Authentication Method from OAuth2 to Normal Password and it worked.
Miracle!

(edited)

5 months ago

0

user_kmx1dx

1 Message

5 months ago

I'm having the same issue. I can get into my email on my laptop but not on my phone.

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XfinityShawn

Official Employee

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1.5K Messages

 

user_kmx1dx What phone do you have? Are you using an app to access your emails? What error message are you receiving? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

enemynum1

Regular Visitor

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9 Messages

5 months ago

I am having a similar issue with my email. I installed Thunderbird on my phone and configured it for my Comcast email without issue. I am trying to install Thunderbird on my desktop but get the below error. I am able to access my email on my phone using Thunderbird or the website, and on my desktop using the website.

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user_gw8agl

1 Message

5 months ago

I am having the same issue  :(  

3

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XfinityJorge

Official Employee

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2.2K Messages

 

user_gw8agl Thank you so much for the message and our team is here happy to help. What kind of device are you having the issue with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

Michelle30

Contributor

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41 Messages

I’ve been having the same issue for several days. I try to login thru the website on my iPad and get the error msg but I can get in through the Xfinity app. They need to fix this

5 months ago

0

XfinitySara

Official Employee

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1.8K Messages

Hey there, @Michelle30! You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll do everything we can to review and resolve issues quickly. Are you able to access your Comcast email using this link?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_r318hh

2 Messages

4 months ago

 I'm having the same issue, when trying to access Xfinity through my phone, whether on my home network or traveling.  On my laptops or tablets, it works, but my Access is Denied for days on my iPhone, then magically works after maybe 24 hours or so, then fails again.  Rinse and repeat.

Access Denied

You don't have permission to access "http://login.xfinity.com/login?" on this server (note the lack of an s in http, not sure if that's relevant, but remember I'm not typing that address.  That's the default when I type Xfinity into the phone browser

Reference #18.98463917.1738240918.9752895

 https://errors.edgesuite.net/#18.98463917.1738240918.9752895

This appears to be happening for a lot of users for many months.  Has any resolution be found?

(edited)

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