1 Message
Email access denied & server not authorized?
I have had comcast.net & now Xfinity email for over 20 years and this morning I am receiving my email access is denied as it is not authorized with my server. Could you please reset my email account. Thanxs, for your support! JV.
XfinityBillie
Official Employee
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2.7K Messages
2 months ago
@user_uig54e Thank you for taking the time to reach out to us here on our Xfinity Forums. To clarify, are you trying to access your email via a third party email client? If so, can you please let me know which one? Also, have you tried accessing your email directly from our website? If so, are you still unable to access it and receive an error?
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user_wix137
5 Messages
2 months ago
Same here. Started Friday or Saturday. Safari on the MacBook laptop has issues with xfinity only. Firefox access to xfinity on same laptop is fine. Xfinity access on my iPhone is OK, too. In Safari: Turned off Firewall, Cleared Caches, Cleared History, changed password, No extensions, No content blockers, Pop-Ups allowed, rebooted....Still Access Denied on Xfinity only. Trying to access XFINITY website e-mail directly and NOT with a third party.
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
[Edited: "Personal Information"]
[Edited: "Invalid Link"]
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battin
Visitor
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3 Messages
2 months ago
This is exactly what happened to my account [Edited: "Personal Information"] last night. Then after I commented on this forum it was corrected. NOW IT IS BACK! [Edited: "Personal Information"]
(edited)
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user_1loirn
5 Messages
2 months ago
I also have the same problem. I have been calling Xfinity with no results. They keep saying that they do not know what’s wrong. I have changed browsers I have deleted cookies and caches. I am continuously access denied. Can somebody explain and tell me how to fix this problem?
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user_v3jvwk
2 Messages
2 months ago
Hello,
I have the same issue when trying to login to xfinity from the web browser. I've tried Chrome, edge, duck duck go, deleted cache and disabled pop up blockers. All have the same problem. The issue only appears on my laptop and my other computer works fine. Can you please help?
5
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user_ock7da
1 Message
2 months ago
It broke on Opera for me today as well. I think it may be related to deleting some special comcast cookie. I deleted 7 days of cookies last night and I get this message today.
https://forums.xfinity.com/conversations/customer-service/email-access-denied-server-not-authorized/66ccb1e438e9a26c9e73f263?commentId=66ccb8eca818c6043d0b418e
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gpsaved
Visitor
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1 Message
2 months ago
I am having the same issue "Access Denied" It is 9-10-24 . It only happens now when i try to access my xfinity account log in page in Google Chrome Browser. Did this for years with no issues.
When will this be fixed?
BTW , I had no problem logging into this forum https://forums.xfinity.com/and since i was allowed access to the forum, it then gave me access to my https://www.xfinity.com/ without denial.
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user_40p1st
7 Messages
2 months ago
I am unable to see any sent emails-or should I say my emails are not going where they are intended! IOS phone and ipad say incorrect password. I've gone on to the Xfinity app and reset my password 4 times. I have been working on this x 2 hrs with no change.
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grammie8
Contributor
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22 Messages
2 months ago
Yesterday I was suddenly received the Access Denied message on my Android phone. I can get my email on desktop and Chromebook, but not on my phone. This is a BIG problem as my husband is in the hospital and the hospital communicates with me via my Comcast email. This needs to be fixed!
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user_h3kcpb
1 Message
2 months ago
I am having the same issue. I updated my password in my MAC and it says my password is invalid. I entered my new password and it still won't recognize it. I cannot receive e-mail on my phone or my MAC since 1:00pm yesterday. I don't want to delete and start over and risk losing everything. Please help.
1
user_mq0gbs
1 Message
2 months ago
I have two comcast.net emails. One works but not the other. I was asked to update the emails about 2 months ago. One updated and works but the other one appears to have disappeared. Always access denied.
1
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user_wix137
5 Messages
2 months ago
Still looks like @user_w0a9yi has the correct idea from approx Wed the 4th of Sept : "My previous post show that in testing different combinations of browsers(private and non-private sessions) - windows versions - connections(wifi, direct cable, phone hot spot) - clearing/saving cookies - firewall on/off - vpn ; that at any time some combination will work and then fail the next time. My guess is that in mid August Xfinity made a security change to the pathways that access the infinity.com sites and that change is the problem since our login attempt is being flagged as a threat and then access is being denied. So until Xfinity fixes this security change problem that trying to find combinations that attempt to bypass this error cannot be a permanent solution since they may fail the next time - Note my Firefox method failed after a week and I am now using Midori browser method to make this post."
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user_a6vygt
1 Message
1 month ago
I am having the same issue. I tried all of the steps listed here and still cannot gain access. I’m extremely frustrated and NEED to access my emails.
1
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JimNBeck
Visitor
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3 Messages
1 month ago
I just installed Thunderbird on a new Windows 11 laptop. I'm getting the below on an Xfinity website when I try to complete the install process.
On https://login.xfinity.com/login.
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.c4712617.1727560488.128e5e67
https://errors.edgesuite.net/18.c4712617.1727560488.128e5e67
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Marilyn13
Visitor
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2 Messages
7 days ago
Xfinity wants me to put in my user id to access my email at comcast.net. When Iput it in they say it's wrong. I put in my phone number that I've been using for 20 years and xfinity says it's not on their records
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