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user_kdovgq
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Thursday, July 17th, 2025 5:05 PM

Elderly needs help! Outage at his house and can not reach anyone

HELP!  My dad is disabled (Deaf and double amputee). His phone, internet and tv have been out since Monday, July 14th. This is an emergency! I live in another state and tried to call Xfinity. I reached someone yesterday and they said they would send someone within 24 hrs and no one has showed. He needs a technician to his house immediately. He can't answer the phone, so please just go there. Phone is [Edited: "Personal Information"] and account # is [Edited: "Personal Information"].

I'm on the account as someone to talk to but I don't have his login password.

Thanks,

[Edited: "Personal Information"]

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Updated 

2 days ago

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XfinityJorge

Official Employee

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2.3K Messages

2 days ago

 

user_kdovgq Hello and Good Afternoon! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about the issues impacting your father and we are here to work with you to get his services working again as soon as possible. Can you please send us a DM with your complete name and service address to get started? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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