Visitor
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22 Messages
[Edited]
We have has sub-par Service and Bandwidth since moving into new townhouse in January of 2019.
We still have terrible bandwidth after numerous service techs visiting is. No improvement.
Lots of promises to run coax cables from the post/pedestal in yard that provided connections for seven neighbors. This Eight feed (Eight Townhomes) Post/Pedestal has had from 14 to current Eight Cabled feeding neighbors.
For a few hears we thought, showed and told your Techs that all of these splitters and extra lines MAY be the reason we have 250 - 350 Mbps. You Force us to pay for FIBER somehow. What and Why?
The Cables are not in their conduits nor are thwy buried. It takes TWO people to pull a cable through a ½ inch conduit. You refuse to send two people. My line is one of the few using a conduit as I insisted as assisted a tech to remove old cable years ago and use the conduit instead of laying on ground straight from pole/pedestal. They leave NO slack to push up against our fence.
Out yard looks like a spiderweb of both orange and OLD Yellow cables. Each time someone moves, rents to new renter or has new cable installed another cable runs the length of our small yard both creating trip hazard and preventing is from landscaping.
We Want to plant grass and need to till and add soil before dropping grass. Each Spring we are ready to get grass in our yard for us AND our dogs.
We keep being told that you all at Xfinity/Comcast will either bury or use the conduits provided as you are supposed to do. It has been THREE Years and SIX Months and Nothing has been done.
Our case is looked at, elevated and promises made that never occur. Your [Edited: "Inflammatory"] techs have been a pain for years because the [Edited: "Language"] pole/pedestal resides in the far corner of our Eight foot deep back yard.
We constantly trip and stumble over cables and get bandwidth so low that last tome a tech was out, a week ago, they could not run a speed check with your app due to WEAK, PITIFUL Bandwidth.
I have been trying to update apps and my iPhone for TWO DAYS!
Ot is too late/hot to plant grass in south texas but if I am ignored another week I will get a till since they rent for Half Price in summer and I will shred up everyones cables in my yard. All seven that are not buried and the old ones nobody ever bothered tracking down and disposing of.
This will cause a huge inconvenience for neighbors, some who work from home, but it is Xfinity/Comcast that has forced this in order for us to have and utilize a small yard we bought.
Tired of tripping over useless cables,
Grant
user_71e248
Visitor
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22 Messages
2 years ago
Just a few photos of service and one of 3 injuries your cables are responsible for. Our yard is dangerous thanks to Xfinity/Comcast.
Ohh yeah… and our bandwidth is too low to up date apps or new iOS.
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EG
Expert
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111.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_71e248
Visitor
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22 Messages
2 years ago
We hit the upper right ‘sign in’ from your response email and and it opens a tab in browser to sign in again. When I sign in There is NO Direct Messaging" icon (speech bubble) to be found. Tried signing on with Powerbook Pro - NO Direct Messaging" icon (speech bubble) there either. None that we see.
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SereneJulie
Contributor
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34 Messages
2 years ago
Wife here…
see rest of message below photo, please.🙄
Tried to send direct message per instructions from XfinityEricB.
Message failed to send.
(edited)
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user_71e248
Visitor
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22 Messages
2 years ago
There - wife is done for the day as well.
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Again
Expert
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31.9K Messages
2 years ago
@SereneJulie
What phone do you have? I'm using a Nokia X100 [Android] and am signed in and had no trouble sending a DM to Xfinity Support.
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SereneJulie
Contributor
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34 Messages
2 years ago
Ok, @XfinityEricB XfinityEricB, I was able to send the direct message today. No new post created. Please let me know here if you’ve received the direct message, and please contact hubs with info included in DM. Thanks!
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Again
Expert
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31.9K Messages
2 years ago
@user_71e248 @SereneJulie
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user_71e248
Visitor
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22 Messages
2 years ago
Would someone speak to Tom Karenshak please. Let him know what is not happening to resolve our 4 ½ year issues. @TomS
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SereneJulie
Contributor
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34 Messages
2 years ago
Well…
since I’m not the main account holder, Xfinity won’t deal with me thru DM.
my hubs (user_71e248) still doesn’t have enough bandwidth to DM Xfinity, had had Apple on the phone today, doing screen sharing, and the screen share kept PAUSING. Apple rep (correctly) seems to think that we are getting intermittent outages, which would indicate we need a new line from Xfinity to the hub in our townhouse back yard.
The line from the hub to our home is new. Or would we need a new hub? This is ridiculous, no one will call him back, (he’s the account holder) and they won’t deal with me because I’m NOT the account holder.
what should we do, other than cancelling Xfinity altogether?
sheesh.
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user_71e248
Visitor
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22 Messages
2 years ago
Okay - OK will update. I had a left a message to messages for David yesterday. Left a few messages for Jeffrey. Who’s David put in charge and Jeffrey can only deal with poles with the hubs though the post he cannot deal with cables. He’s not in that area so I asked David to explain why he would put somebody who cannot deal with cables to deal with an issue where we need to replace the main cable and Barry and replace cables going to a different residences. I’ve received no response. So last night we’re trying to go to bed Jeffrey calls he doesn’t want to but he’s trying to his job. We appreciate it but Jeffrey says that he’s going to come out Friday as far as we remember and re-wrote down and we planned for and guess what? It’s 710 or 715 this morning or no 630 somebody email text us that they’re coming out to bury the lines. OK the guy shows up a few hours later and and look at what I got.
The 2 techs texted this to me after 45 min‘s or less.
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