@user_hoo4sp Hello! Thank you for reaching out to us here on our Community Forum. That is our phone number but it is odd that no message is being left. If you like, we can check your account and see why we might be trying to reach you. We will need you to send a Direct Message with your full name and address to locate your account. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@XfinityBenjaminM this is a very serious problem. Let me explain what happened and you can make sure it gets to the right team. Big security concern (I work in software). Here are the events that occurred.
1.) I called comcast at the [Edited: Spam] number and got the automated system. After requesting a live representative I was told that I would receive a call back and was asked to record my name. 2.) 4 minutes later I received a call from [Edited: Spam] which read me back my name (which I recorded in the previous step) in order to make sure that they were contacting the right person. 3.) I was transferred to the live representative and started chatting. 4.) Within 30 seconds of my call, I received a second call from [Edited: Spam]. I answered. There was no recording for who they were trying to reach and they said my name with a terrible pronunciation. It was at this moment that I knew something was off so I hung up and returned to a call with the previous representative. 5.) I let the representative know about the issue, but she didn't seem concerned. I was taken care of very quickly and everything ended well.
My takeaway: After looking up other reports of this, it seems that the second call is not legitimate. If so, you guys have a security breach in your call queueing system. When a call is tasked for the next available slot, it seems that this information is being swiped to an external call center that is not affiliated with Comcast. Please please please address this if you can. If you can't. Hire me ;)
Thank you so much for clarifying that for us, @user_37nsch! I am very sorry to hear about that experience with getting the 2 calls. Please reach out to our Customer Security Assurance team to ensure to report the activity. You can reach at the information below and I will document the information on our end too.
Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @XfinityAdrienne unfortunately there is more than a 40 minute wait just to alert them about an issue in your system. I like you guys, but not that much ;). I am sure you can let them know if you get a second.
I completely understand, @user_37nsch! We have documented all the information on our end regarding the experience with the calls coming back through, and we do want to ensure all avenues are secure when reaching out to us. Please let us know if you have any further questions/concerns, we are here for you to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@skatardrummer Thank you for reaching out on the Xfinity Community Forums. We are happy to assist with any account questions you may have. If you need assistance with your account please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have received two calls from this number and no message was left. I have not contacted Comcast so not expecting a response to any issue. If it is a legit call from Comcast they should leave a message on why they are calling. Otherwise it goes to my spam call list.
XfinityBenjaminM
Official Employee
•
2K Messages
2 years ago
@user_hoo4sp Hello! Thank you for reaching out to us here on our Community Forum. That is our phone number but it is odd that no message is being left. If you like, we can check your account and see why we might be trying to reach you. We will need you to send a Direct Message with your full name and address to locate your account. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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skatardrummer
7 Messages
1 year ago
I'm having this problem too, but I called comcast and nothing
1
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user_3bi1sh
1 Message
1 year ago
Calls from this number with no message are becoming harassing.
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Liat132
Visitor
•
1 Message
1 year ago
I have received two calls from this number and no message was left. I have not contacted Comcast so not expecting a response to any issue. If it is a legit call from Comcast they should leave a message on why they are calling. Otherwise it goes to my spam call list.
0
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