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user_b11c35
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Friday, May 5th, 2023 10:58 PM

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[Edited] keeps calling me and it comes up as Xfinity. Is this an Xfinity #? If so, why are you calling me constantly?

I keep getting a phone call from [Edited: "Personal Information"] and it comes up as Xfinity. A VM is never left. There is no reasoning Xfinity should be calling me at all except for offering me $100 less a month as they keep raising my bill each month for no reason. My cable bill is now a car payment. 😡 My question is; is this a true Xfinity number calling me? If it is then why? Why not leave a voice message?

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2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

Thank you for taking the time to reach out to our community here on the Forums, @user_b11c35. Our main number is 1-800-XFINITY (1-800-934-6489). My team and I would be more than happy to look further into this with you and also check on your promotions to see what new options we have that will fit your needs. Please send us a Direct Message and we can get started. 

To send a Direct Message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or  https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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