[Edited] if you have other options

I’ve lost count of how many times I’ve had to deal with Comcast regarding unexpected or incorrect charges, but this time is completely outrageous. Here’s the background: I used to pay $50 a month for my internet, but in the August-September 2024 billing cycle, they increased the price to $59 without me even noticing. Then, the price went up again to $89 a month starting in my next billing cycle. 

I immediately changed my plan to 100mbps, which costs only $29 a month. And here's where the issue begins: my statement still shows $89, with only a few days left before the next billing cycle. Based on my experience with Comcast, they would likely put my new order on hold and continue charging me $89 for the next cycle. So, I chatted with an agent named Sourav. At first, he said my order was on hold (as I suspected) and promised to assist me in completing it. However, he kept trying to sell me a phone plan, even after I told him I wasn’t interested and just wanted to finish my order. He ignored my request to complete the order and kept pushing the phone plan, so I ended the chat. 

The next day, I chatted with another agent named Aditya to complete the order. After spending 20 minutes with her, she told me she needed to connect me with a different team to resolve the issue, as there was still an error. I was then connected to five different agents, none of whom could solve my problem. Their excuses were either, "I’m from the normal internet repair team and have limited access to your details," followed by a transfer to someone else, or they simply stopped responding and transferred me again. I’m now chatting with an agent named Param from Xfinity Support. He assured me not to worry and said he would handle everything, but he put me on hold for 40 minutes, and yet he still hasn’t responded. 

Guys, mark my word. [Edited: "Solicitation"] HORRIBLE CUSTOMER SERVICES and sometime tried to rob you if you weren't

aware of your monthly payment.