Visitor
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1 Message
[Edited] Guaranteed Appointment times
We are without wifi and our last 5 appointments have been ignored by Comcast. Each time they call with a "Guaranteed" appointment time. I assume there legal obligation supporting the use of the term "Guaranteed" [Edited: "Solicitation"]
CCTimothy
Valued Contributor
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406 Messages
1 year ago
I'm so sorry to hear about this situation, @user_31de58. I can look into your service concerns and try to turn this situation around for you.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Thank you!
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Carol_s57
2 Messages
10 months ago
I live down Nelson branch road in Lesage West Virginia. A house two houses down from me has Xfinity Wi-Fi, but they never wired it up to extend the rest of the road, which is literally 3 more houses. I know these people personally, as I am one of them, and I know that we would pay the price for premium Xfinity Wi-Fi. I would like to speak with someone to figure out how these lines could be extended just three more houses down to cover all the homes down Nelson Branch.
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