3 Messages
Edit: Xfinity Flat-Out Lies to Customers to Trick Them Into Signing Up and Takes No Accountability
Hello,
I was informed that a case would be opened with ECM regarding my situation, but I need this resolved quickly. I accepted a promotion and placed an order for a new device under the assurance that I could reroute the package with FedEx if necessary. However, when I contacted FedEx to change the delivery address, I was told that Xfinity's shipping preferences prevent me from making this change and that I need to reach out to the shipper directly.
Now, Xfinity customer service is telling me there is nothing they can do, but I know you can contact FedEx and adjust the settings to allow the package to be rerouted. Xfinity is telling me to contact FedEx, and FedEx says to contact Xfinity. You are the ones that control the shipping preferences and what’s allowed.
I need this fixed immediately.
Thank you.
Edit: On top of this issue, I have now discovered that Xfinity customer service flat-out lied to me about a promotion. When confronted about it, they refuse to take any responsibility for their mistakes. Customer service is allowed to mislead customers, and corporate clearly does not care whatsoever.
XfinityJeniece
Official Employee
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3.1K Messages
5 months ago
Hey there, SentientChair, thanks for reaching out through Xfinity Forums regarding the issue with your recent shipment. We would be happy to take a look at this issue for you and check on the status of the ECM ticket.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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SentientChair
3 Messages
5 months ago
Not only is this a package rerouting issue, but it also involves customer service flat-out lying to me and convincing me to sign up under false pretenses. On top of that, the customer service team responding on this forum just reroutes me to the same team that lied to me in the first place. Xfinity will lie about promotions and refuse to hold themselves accountable. Beware.
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SentientChair
3 Messages
3 months ago
This problem is still ongoing and there are now extra charges on my account that they refuse to explain to me until I post again. I never approved if these charges and they're all connected with the original situation I posted about. They take forever to resolve issues and charge you for things without confirming with their customers.
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