Visitor
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1 Message
ECM Ticket Status
I had a lengthy call with a retention rep where there is a mismatch on my account with the service & promo I agreed to and currently receiving vs the service I am being billed for. An ECM ticket was created to escalate my issue and I was told I would get a call back. However, it have been several days without any status update. How can I check the status of this ticket?
EG
Expert
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111K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.7K Messages
2 months ago
Hello Nguyen918 thank you so much for following up on this escalation here on our Xfinity Forums. WE'd love to look into this for you and provide any additional information we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_7btzed
Visitor
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1 Message
20 days ago
Ticket issued May 13 2025 [REMOVED: PII] 12 months over billed for Netflix - I brought in BANKING STATEMENT with my personal withdraw/account i have had with NETFLIX - Xfinity billed me while i paid netflix directly - proof of payment = 5/2024 through 5/2025
(edited)
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