EBB

I was approved on May 25, 2021.  I was denied by Xfinity.  I looked at my application for EBB and my name did not match my Xfinity account so I changed my name to match the EBB application.  I do NOT have another carrier.  I sent Xfinity my approval letter also and I was still denied. I can't reapply because I have already been approved.

Why is Xfinity doing this? Should I complain to the FCC? EBB program?  Who can I talk to straighten this out? 

Thank you for your help, it's really fustrating.