Visitor
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2 Messages
EBB
I was approved on May 25, 2021. I was denied by Xfinity. I looked at my application for EBB and my name did not match my Xfinity account so I changed my name to match the EBB application. I do NOT have another carrier. I sent Xfinity my approval letter also and I was still denied. I can't reapply because I have already been approved.
Why is Xfinity doing this? Should I complain to the FCC? EBB program? Who can I talk to straighten this out?
Thank you for your help, it's really fustrating.
EG
Expert
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111.5K Messages
4 years ago
Concern moved here for greater exposure to actual Comcast employees.
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Again
Expert
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31.9K Messages
4 years ago
@user_44a311
You'll need to call Internet Essentials at 1-855-8-INTERNET (1-855-846-8376); they are handling all EBB issues.
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user_a0ba3e
Visitor
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2 Messages
4 years ago
Thank you for posting the number to call. I will try that because I'm having the same problem. I know someone who has WOW and all they had to do was call customer service and give the Qualifier number and the credit was immediately applied to their account. I expected at least the same result from Xfinity, a larger and more expensive service.
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user_8521bb
Visitor
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3 Messages
4 years ago
I've been having the exact same issue. I believe this is a program designed to FAIL for anyone who tries to apply.
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user_a539f3
Visitor
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1 Message
4 years ago
I was also approved but I continue to get an error message when trying to apply my credit to my account. I have talked to several employees and still no results. My approval expires on January 10, what am I supposed to do to get my credits applied to my account?
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