U

Visitor

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2 Messages

Fri, Jun 4, 2021 12:04 AM

EBB

I was approved on May 25, 2021.  I was denied by Xfinity.  I looked at my application for EBB and my name did not match my Xfinity account so I changed my name to match the EBB application.  I do NOT have another carrier.  I sent Xfinity my approval letter also and I was still denied. I can't reapply because I have already been approved.

Why is Xfinity doing this? Should I complain to the FCC? EBB program?  Who can I talk to straighten this out? 

Thank you for your help, it's really fustrating.

Responses

EG

Expert

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88K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Again

Expert

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26.1K Messages

2 m ago

@user_44a311 

You'll need to call Internet Essentials at 1-855-8-INTERNET (1-855-846-8376); they are handling all EBB issues.

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