got the following email response from xfinity after applying for ebb benefit
Important information about your EBB application
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Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time.
Here's why
Your application may have failed for one of the following reasons:
- You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Click here to complete your application with the National Verifier. Then re-submit your enrollment application through Xfinity.
- If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Click here to complete your eligibility application with the National Verifier.
- You may already be enrolled in EBB program with another service provider. Click here for more information.
What you can do next
Please verify that you are not currently enrolled with another service provider. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. Click below for more information and next steps. |
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user_2b2197
Visitor
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3 Messages
3 years ago
I am having the same issues! It is unbelievable the run around that I get every time I call for help...there is NO help from them!
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user_60c428
Visitor
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1 Message
3 years ago
Yes, I have received this same message three times, after receiving approval from the National Verifier service. After receiving it the second time, I called the number for Internet Essentials, and the representative put the application through for me, but I still wound up receiving the same e-mail from Comcast saying that there was an issue with processing the application. Very frustrating, indeed. There sure seems to be some sort of issue that has been going since last month that Comcast needs to fix as soon as possible.
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raptyrred
Contributor
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185 Messages
3 years ago
I have yet again been denied by comcast, I HAVE BEEN VERIFIED AND APPROVED BY EBB.
SO WHAT GIVES.
I call 1.800.934.6489 and 1.855.846.8376 to find out how to fix that and only get the automated system. No matter what number I press I cannot speak to a live person.
Also, half the time I cannot get into the forum, I get an error message:
400 Bad Request
Request Header or Cookie Too Large
I have to clear my history, even when I have just cleared it the day before.
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user_40b816
Visitor
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10 Messages
3 years ago
Hallelujah! I've been approved by Comcast.
When filling out the Comcast application, they've added a place where you put your National Verifier approval number....the one that starts with a B or a Q
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user_323fa4
Visitor
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3 Messages
3 years ago
Just got email from Xfinity said I got "approved". :-)
I did "resubmit" the application again.
1) login into https://getemergencybroadband.org/
look to see what method of identity to verify. For me, the method of identity verification is "driver license"
2) now, when you submit the EBB application on Xfinity www.xfinity.com/EBB. Make sure to enter the application ID from National Verifier and check the method of identity verification such as by SSN, driver license.
Good luck.
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cyrilplace
Visitor
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2 Messages
3 years ago
Does ANYONE get approved for the EBB program through Comcast/Xfinity? I believe they are just denying everyone. Although I can't fathom why. This program has been rolled out through the FCC. [Edited: "Solicitation"]
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