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af1996
20th Anniversary celebration
1st Topic

Visitor

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5 Messages

Monday, May 29th, 2023 11:39 PM

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Easement Review Agreement

Hello, I am trying to move the fence line on my property. However, apparently there is a Public Utilities easement and we need a sign off from your company on my document from my city. Who can I speak to about this? I tried calling Customer Service / Xfinity assistant and they were not able to resolve this, can you please help in this matter? Thank you

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3 years ago

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CCAntoine

Retired Employee

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1.4K Messages

3 years ago

Thanks for reaching out @af1996! I'm so sorry you've been having a hard time getting this taken care of. I can look into this for you and find some next steps. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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af1996

Visitor

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5 Messages

@XfinityAntoine​ Hi, your name does not pop up on the messaging area. can you please send me a private message

3 years ago

0

XfinitySara

Official Employee

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2.2K Messages

Sorry about that, @af1996!

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

af1996

Visitor

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5 Messages

@XfinitySara​ Perfect, thank you so much!

3 years ago

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